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【内容】
本书以培养职业能力为核心，以工作实践为主线，以学习情境为主体，以乘务工作过程分析为基点，以期在了解乘务工作专业知识的背景下，读者能够熟练掌握并应用英语与客舱乘客友好交流，提供相应、得体及优质的服务。本书根据乘务工作的基本流程，图文并茂且内容详实，基本涵盖了乘务员客舱服务的所有流程。其中具体有“航前准备，乘客登机，起飞前，乘客舒适，客舱餐饮服务，客舱娱乐服务，免税品售卖，客舱应急程序，乘客答疑，降落前及降落后”等主要环节。
【目录】
Unit 1 Preflight Briefing
Part One Proper Terms
Part Two Dialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 2 Preflight Check
Part OneProper Terms
Part Two Dialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 3 Boarding ＆ Greetings
Part OneProper Terms
Part Two Dialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 4 Before Take—off Ⅰ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 5 Before Take—off Ⅱ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 6 Before Take—off Ⅲ
Part OneProperTerms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 7 Passenger Comfort
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 8 Beverage Service
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 9 Meal Service Ⅰ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 10 Meal Service Ⅱ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 11 Entertainment Service
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 12 Duty—free Sales
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Unit 13 First Aid
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One Proper Terms
Part Two Dialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 2 Preflight Check
Part OneProper Terms
Part Two Dialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 3 Boarding ＆ Greetings
Part OneProper Terms
Part Two Dialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 4 Before Take—off Ⅰ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 5 Before Take—off Ⅱ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 6 Before Take—off Ⅲ
Part OneProperTerms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 7 Passenger Comfort
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 8 Beverage Service
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 9 Meal Service Ⅰ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 10 Meal Service Ⅱ
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 11 Entertainment Service
Part OneProper Terms
Part TwoDialogues
Part Three Announcements
Part Four Supplementary Reading
Unit 12 Duty—free Sales
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Unit 13 First Aid
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
Part One
Part Two
Part Three Announcements
Part Four Supplementary Reading
